Refund and Returns Policy

Ricardo’s Art 37 - Artwork Return & Restocking Fee Policy 

We want you to love your new artwork. Because original art is unique, fragile, and requires specialized handling, we offer a 7-day return window from the date of delivery, subject to the conditions and tiered restructuring fees outlined below. 

  1. Return Window & Eligibility

To be eligible for a return, you must contact our gallery support team at Ricardo’s Art 37 within 7 calendar days of the carrier’s confirmed delivery date. 

The artwork must be returned in its original packaging and must arrive back at our designated location in pristine, unaltered condition. 

Exclusions: Custom commissions, custom-framed items, and works marked as "Final Sale" are strictly non-refundable and cannot be returned. 

  1. Tiered Restocking Fees

To offset non-refundable payment processing fees, administrative costs, and the temporary removal of unique pieces from the market, all refunds are subject to a restocking fee based on the original purchase price of the artwork: 

Artworks priced from $150.00 to $999.99: Subject to a 15% restocking fee. 

Artworks priced from $1,000.00 to $4,999.99: Subject to a 15% restocking fee. 

Artworks priced from $5,000.00 to $10,000.00+: Subject to a flat $500.00 restocking fee. 

Restocking fees are deducted automatically from your final refund amount. 

  1. Return Shipping & Insurance

The buyer is strictly responsible for arranging and paying for trackable, fully insured return shipping. The artwork must be insured for its full retail value. Ricardo’s Art 37 is not responsible for artworks that are lost or damaged during return transit. If a returned item arrives damaged, no refund will be issued, and the buyer must file a claim directly with their shipping carrier. 

  1. Restocking Fee Waiver 

If you wish to exchange your purchased artwork for another piece currently available in our gallery, the applicable restocking fee will be waived in full.  

  1. Damaged or Misrepresented Artwork

Restocking fees do not apply if an artwork arrives damaged due to courier transit or if there is a demonstrable error in the listing description. In the rare event of transit damage, you must notify us within 48 hours of delivery and provide clear photographic evidence of both the damaged packaging and the artwork so we can initiate an insurance claim. 

 

Need more help, please contact us at reply@ra37.art Â